Thursday, July 3, 2025

Jira Service Management in Jira DC - permissions

Back in the game!

I’m starting a new journey with Jira Data Center—new job, new challenges!

And here’s my first small but important lesson learned:
In Jira Service Management, when someone can’t mention or tag you, always double-check a few things:
✅ Global permissions
✅ Project permissions
✅ Customer permissions

It’s often the Customer Permissions that hide the real problem.



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