Saturday, July 19, 2025

From IQL to AQL: What I need to know to learn it

I started to work with Assets in Jira (formerly Insight), I’ve came across AQL — the Assets Query Language. But what is it, and why was it previously called IQL?


📌 What is AQL?

AQL (Assets Query Language) is a powerful query language used in Jira's Assets module (part of Jira Service Management) to search, filter, and report on assets like hardware, software, licenses, and more. It allows users to build custom queries to pull specific data from their asset inventory — whether you’re looking for laptops assigned to a user, expired warranties, or relationships between servers and applications.

example:

ObjectType = "Laptop" AND Status = "In Use"

 

🔁 From IQL to AQL – Why the Change?

Originally, the language was known as IQL (Insight Query Language), named after the Insight app by Mindville — a popular asset management solution for Jira. In 2020, Atlassian acquired Mindville, and Insight became part of Jira Service Management.

As part of the integration and rebranding effort:

  • Insight became Assets

  • IQL was renamed to AQL (Assets Query Language)

  • The language itself remained the same, but the naming better reflects its integration into Jira's ecosystem.

Understanding AQL is essential for me right now because I want to get the most out of Jira's asset management capabilities. Whether you're tracking physical equipment or modeling complex IT infrastructure, AQL helps you stay in control.

Thursday, July 3, 2025

Jira Service Management in Jira DC - permissions

Back in the game!

I’m starting a new journey with Jira Data Center—new job, new challenges!

And here’s my first small but important lesson learned:
In Jira Service Management, when someone can’t mention or tag you, always double-check a few things:
✅ Global permissions
✅ Project permissions
✅ Customer permissions

It’s often the Customer Permissions that hide the real problem.